What method of shipping do you use? All United States orders placed through our website are shipped via either US Postal Service (Priority Mail or Express Mail) or UPS from our warehouse in Los Angeles within 48 BUSINESS (Monday thru Friday - Non Holiday) hours. When we ship your order your email address will receive a notification to track your package.
All International orders placed through our website are shipped via US Postal Service (First Class Mail, Priority Mail, or Express Mail) from our warehouse in Los Angeles within 48 BUSINESS (Monday thru Friday - Non Holiday) hours. In most cases, when we ship your order your email address will receive an US Postal notification to track your package.
***PLEASE NOTE THAT ON ALL INTERNATIONAL SHIPMENTS, DELIVERY TIMES, TAXES, AND DUTIES VARY FROM COUNTRY TO COUNTY. WE ARE NOT RESPONSIBLE FOR ANY DELAYS, DUTIES, OR TAXES CAUSED OR LEVIED BY YOUR COUNTRY'S CUSTOMS DEPARTMENT. ANY TAXES OR DUTIES ASSESSED ON YOUR ORDER ARE THE RECIPIENT'S FULL RESPONSIBILITY.***
Do you ship with a delivery/signature confirmation? All orders valued at $100 USD or more will require a signature for delivery.
When will my order arrive? You will receive various shipping options (from economical to speedy) and cooresponding delivery timelines at checkout from which to choose from.
Do you offer a faster delivery service? Yes, all orders (United States and International) may be shipped expedited via US Postal Express. Orders placed before 12:00 p.m. PST time and requesting this expedited delivery will ship by the next business day. No Saturday or Sunday delivery.
What if my package is not delivered due to incorrect address? Please make sure billing and shipping information is accurate before checking out.Orders that are returned due to an incomplete or incorrect address will only be resent at the customer's expense. I never received my order? If you placed an order and have not received it after the approximate delivery time e-mail us at firstname.lastname@example.org. We will make every effort to research and fix the problem.
What happens if you are out of stock of an item I ordered? If you order an item that is out of stock we make every effort in contacting customers via phone and/or e-mail asking if they wish to substitute for another color, item or simply keep as a backorder until the item becomes available.